Help Centre — Guides & Documentation

HoroClick help centreStep-by-step guides to every part of HoroClick, for watch dealers and watchmakers: inventory, consignments, clients, sourcing, repair jobs, analytics, aftercare, integrations, settings and troubleshooting.Getting started

Account Setup — Create your HoroClick account, choose dealer or watchmaker mode, and set your currency, GST rate and date format.

Dashboard Overview — What each dashboard figure means: stock value, consignment value, items needing attention, and buyer matches.

Navigation — How HoroClick is organised, and how the navigation differs between dealer and watchmaker accounts.

Inventory

Adding Watches to Inventory — Add a watch by reference number with auto-fill, record purchase price and cost items, and attach up to 10 photos.

Watch Statuses — The eight inventory statuses — In Stock, On Hold, Inbound, Outbound, In Service / Polish, Sold, Unlisted, Consignment — and when to use each.

Selling Watches — Record a sale, capture the buyer and sale method, and see the true margin after costs, fees and GST.

Image Management — Upload, reorder and remove watch photos. Limits are 10 images per watch, 10 MB per file and 20 MB per watch.

Bulk Import — Import inventory from CSV. Rows match on stock number, then serial number, then brand plus model plus reference. Empty cells keep existing values.

People

Adding Contacts — Add clients, suppliers and staff, mark VIPs, and record birthdays for automatic follow-ups.

VIP and Staff Management — Flag VIP clients and staff members, and link staff records to team accounts.

Transaction History — See every watch bought from or sold to a contact, with totals and lifetime value.

Custom Tags — Create your own tags to segment contacts beyond VIP and staff — by brand interest, buying history, region or anything else you want to filter and report on.

Sourcing

Creating Source Tasks — Record what a client is looking for, with a maximum budget, deadline, priority and deposit.

Matching Inventory to Requests — How HoroClick matches incoming stock against open sourcing requests and alerts you.

Managing Priorities — Order sourcing work by priority, deadline and deposit status so the requests that matter surface first, and see which open requests are closest to being filled.

Analytics

Reading Analytics — How to read the analytics tabs and which figures answer which business question.

Profit Calculations — How true cost is calculated: purchase price plus polish and service costs plus every cost item, with GST handled separately.

Brand Performance — Compare brands by revenue, profit, sell-through speed and inventory turnover.

Customer Analytics — Segment clients by spend and lifetime value, see which brands each buyer favours, and identify the VIPs who account for most of your revenue.

Aftercare

Aftercare Setup — Set follow-up intervals after a sale. Events are generated automatically at each interval.

Completing Follow-ups — Work the aftercare list and record how each client was contacted, so follow-ups are logged against the client and the next reminder schedules itself.

Birthday Tracking — Track client birthdays and service anniversaries, and get reminded in time to reach out — the small contact that keeps you front of mind for the next purchase.

Integrations

Xero Integration — Connect Xero, map invoice templates to account codes and GST tax rates, and create invoices on sale.

Integrations Overview — What HoroClick connects to today: Xero, Shopify and outbound webhooks, with a scoped REST API on Enterprise.

Settings

Profile Settings — Update your business details, profile picture and the branding that appears on invoices, quotes and spec cards, plus currency and GST settings.

Currency and GST — Set your currency, GST rate and date format. Prices are treated as GST-inclusive.

Troubleshooting

Login Issues — Fix sign-in problems in HoroClick: password resets, email verification, invitations that will not accept, and accounts locked after failed attempts.

Data Sync — What to do when data looks out of date across devices — how HoroClick syncs, when a refresh helps, and how to tell a caching issue from a real one.

Performance — Speed up HoroClick on large inventories: filtering rather than scrolling, keeping image sizes sensible, and what to check when a page feels slow.

Browser Compatibility — Which browsers HoroClick supports, what to do if a page renders oddly, and how to clear a stale cache without losing anything you have entered.