Setting Up Aftercare
Configure automated follow-ups and customer care
Aftercare Configuration
Set up automated follow-up sequences to maintain customer relationships and drive repeat business.
Follow-up Timing
• 1 week after purchase
• 1 month satisfaction check
• 6 month service reminder
• Annual birthday wishes
Customer Segmentation
• VIP customers
• First-time buyers
• Repeat customers
• High-value purchases
Setting Up Aftercare Events
Navigate to Aftercare Settings
Go to Settings → Aftercare to configure your follow-up sequences.
Create Follow-up Templates
Design personalized message templates for different types of follow-ups.
Set Timing Rules
Configure when each type of follow-up should be triggered based on purchase date or customer activity.
Best Practice
Start with simple follow-ups and gradually expand your aftercare program based on customer response rates and feedback.
Published 2026-08-29