VIP & Staff Management
Mark important contacts and track staff performance
VIP Contact Management
VIP status helps you identify and prioritize your most important customers and suppliers throughout HoroClick.
Who Should Be VIP?
High-value customers (frequent buyers)
Customers who buy expensive pieces
Reliable suppliers with quality stock
Influential people in the watch community
Referral sources
Long-term business relationships
VIP Benefits in HoroClick
Crown icon displayed everywhere
Special color coding in lists
Priority in search results
Highlighted in analytics
Easy filtering and identification
Special attention in reports
How to Set VIP Status
For New Contacts
When adding a new person
Check the "Mark as VIP" checkbox
Save the contact
VIP status is immediately applied
For Existing Contacts
Go to People page and find the contact
Click on their name to view details
Click "Edit Person"
Save changes
Staff Management
Staff status enables performance tracking and attribution for your team members.
Who Should Be Staff?
Sales team members
Purchasing specialists
Business partners
Anyone involved in transactions
Commission-based employees
Staff Features
Available in "Sold By" dropdowns
Performance tracking in Analytics
Sales attribution and KPIs
Efficiency metrics
Commission calculations
Staff Performance Tracking
When contacts are marked as staff, HoroClick automatically tracks their performance metrics:
Sales Metrics
Total sales volume
Average sale value
Total profit generated
Average profit per sale
Sales frequency
Customer acquisition
Efficiency Metrics
Average days to sell
Conversion rates
Profit margins achieved
Customer satisfaction indicators
Repeat customer generation
Viewing Performance Data
Access staff performance data through the Analytics section:
Analytics → Staff Tab
Individual staff performance tables
Comparative analysis between team members
Time-filtered performance (monthly, quarterly, etc.)
Efficiency rankings and metrics
Profit contribution analysis
Best Practices
VIP Management
Review VIP status regularly
Promote high-value customers
Use VIP filter for priority service
Track VIP customer satisfaction
Staff Performance
Consistently attribute sales to staff
Review performance monthly
Use data for commission calculations
Identify training opportunities
Published 2026-08-29